Items can be returned within 14 days from the delivery of your order. Exchanges are not possible.
After filling in the form, please follow these easy steps for returning the purchase:
1. Repack the item in its original packaging. The item must not be altered, torn, stretched, washed or damaged. Items that fail to meet this requirement cannot be accepted.
2. The return package must be shipped back within 14 days of your return request. Call UPS to organize pick-up (1-800-PICK-UPS / 1-800-742-5877) or drop off at a UPS store. Return shipping is free of charge with UPS.
3. The return package must be handed to the courier within 14 days from return authorization.
If you decide to use a different delivery service, you accept all associated risks and cost with the return of the items.
Once we verify the integrity of the items, we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days. The refund will be issued as soon as possible after the return has been accepted, directly to the card or financial method used for the original purchase, and in the same currency. You should see the credit approximately within one week. Individual Banking procedures will determine exact timing of your return.
If you have not received a confirmation email indicating the status of your return, please contact us at firstname.lastname@example.org.